All items will be delivered on our own fleet of vans if you are located in our delivery area. We also send goods out by our trusted couriers within the APC Network.
If a valid email address and/or mobile number has been provided customers will receive order tracking details and will have the option to nominate a 'safe place' for delivery if required.
In the event of non-delivery, damaged delivery or missing items please contact our office or see our 'Returns Policy' for more details.
We know that sometimes you can't always be there when the driver/courier will be arriving. If you have received an email from the courier you can nominate a safe place, details of a neighbour where your delivery can be left or arrange a more convenient time. if this is not possible the courier will leave a card with details on how your delivery can be rearranged for a time that suits you.
In the rare event that an item is missing from your delivery please contact our office and inform us as soon as possible so that we can try to locate the missing item/s and if required despatch replacements to you as soon as possible.
Depending on where you are located, you will have nominated delivery days in your area. We aim to deliver all items in stock within 2-3 days. Please contact our office for further information.
If you have an urgent requirement please do let us know, we will always do what we can to accomodate your needs.
Where goods have been delivered via courier please contact our office as soon as possible with details of the damaged item and where possible attach a picture. We will let you know what to do with the damaged item and arrange for a replacement to be sent to you as soon as possible.
Where goods have been delivered on our own vehicles our drivers will bring the damaged item back to our warehouse and arrange for a replacement to be sent out to you.
